Return Policy: No Returns or Exchanges

Thank you for choosing to shop with us. We appreciate your business and want to ensure you have a clear understanding of our return policy. Please read the following carefully, as it outlines our guidelines regarding returns and exchanges.

  1. No Returns or Exchanges: We regret to inform you that we do not accept returns or exchanges for any merchandise purchased from our store. All sales are final.
  2. Quality Assurance: We strive to provide high-quality products and perform thorough quality checks before shipping to ensure your satisfaction. If you believe you have received a defective or damaged item, please contact us within 7 days of receiving your order, and we will address the issue on a case-by-case basis.
  3. Order Accuracy: We take great care in processing and fulfilling your orders accurately. In the event that you receive an incorrect item or an item different from what you ordered, please contact us within 7 days of receiving your order, providing details of the discrepancy. We will work with you to resolve the issue promptly.
  4. Exceptions: While we do not generally accept returns or exchanges, exceptions may be made in extraordinary circumstances, such as when an incorrect item was shipped due to our error. In such cases, we will assess the situation on an individual basis and determine the appropriate course of action.
  5. Damaged Shipments: If your order arrives with visible damage to the packaging, we recommend refusing the delivery or marking the package as “damaged” when signing for it. Please notify us immediately, providing photographic evidence of the damage, so we can initiate a claim with the shipping carrier and address the issue accordingly.
  6. Contact Us: If you have any questions, concerns, or require assistance, please contact our customer support team at info@shelteruxstudio.com. We will be happy to assist you and address any issues to the best of our ability.

Please note that by making a purchase from our store, you agree to abide by this return policy.

We appreciate your understanding and cooperation regarding our no returns or exchanges policy. Should you have any questions or require further clarification, please do not hesitate to reach out to us at info@shelteruxstudio.com